Privacy Policy

Sensational Start Occupational Therapy Pty Ltd, ABN: 93 619 795 201 recognises the importance of your privacy and respects your right to control how your personal information is collected and used.

In this policy “Personal Information” means any information that may identify you, or by which your identity might be reasonably determined. The information you provide us may include, amongst other things, your name, address, email address, and phone number.

Sensitive Information” means any information about an individual’s racial or ethnic origin, political opinions, memberships of a political organisation, religious belief or affiliation, philosophical belief, membership of a professional or trade association, membership of a trade union, sexual preference or practices, criminal record or health information.

Health Record” means any information held by us concerning your health. It may include your medical records, clinical history, medications, diagnoses, treatment, tests and results, medical procedures, your genetic information, file notes, consents, referrals and clinical correspondence, medical imaging, immunisation records and any other information provided or collected by us relating to your health.

In Australia, the keeping of this information is governed by the Privacy Act 1988 (Cth). This document is reflective of the Australian Privacy Policies set out in that Act. 


Sensational Start Occupational Therapy will ensure that client information remains private and protected. Physical files are stored on site, in key locked cabinets.  Electronic files may be stored on cloud based platforms, or within software suites. Information recorded electronically will be held on client management software that is accessible only by password and 2 factor authentication.


Client information will be held for at least 7 years. For children it shall be held until they turn 25.


Where client data is held in an online cloud based server, a privacy agreement similar to this one will be active between Sensational Start, and the service provider, ensuring that our information remains private. Please see below links for specific information regarding each system.


Halaxy Privacy and Security at Halaxy

Microsoft 365 Microsoft Privacy Statement – Microsoft privacy

WPS Online evaluation system WPS Online Evaluation System (

Q-Global Pearson Clinical Privacy Policy (

Zoom Privacy | Zoom

Snapforms Privacy policy – Snapforms


Clients may request access to their personal information, or to have it amended. Clients wishing to access information may be asked to provide identification, and are entitled to written reasons should access be denied. Sensational Start must respond to amendment requests within 30 days.


Information collected by Sensational Start may need to be shared with third parties. Such parties could include other health professionals, teachers, educators, the National Disability Insurance Agency, among others. Personal information will only be shared with the consent of the client or their parent/carer. This consent may be amended or withdrawn at caregivers discretion.


Sensational Start Occupational Therapy are mandatory reporters. This means we may be required to report certain information, like child abuse or neglect, to government authorities. This information must be reported, regardless of whether consent is given.


Sensational Start Occupational Therapy are required to comply with requests for information where the use or disclosure of the information is required or authorised by or under an Australian law or a court/tribunal order.


Photos and/or Videos will only be taken with the consent of the client or their parent/carer. These files shall remain on password protected work computers and shall not be held on personal devices.


Videos/images may be used for training purposes with caregiver consent. Consent for use may be removed at any time.


Website Information Collected

When you interact with us through the Website, we may collect information from you, as further described below.


Information You Provide: We collect information from you when you voluntarily provide such information, such as when you complete a referral.


Other Information:

  • Data We Collect Automatically: When you interact with us through the Site, we receive and store certain information such as an IP address, device ID, and your activities within the Services.
  • Cookies: We employ cookies and similar technologies to keep track of your local computer’s settings, such as which account you have logged into and notification settings. Cookies are pieces of data that sites and services can set on your browser or device that can be read on future visits.
  • We may use third-party website analytic tools such as Google Analytics on our website that employ cookies to collect certain information concerning your use of our Services. However, you can disable cookies by changing your browser settings. Further information about the procedure to follow in order to disable cookies can be found on your Internet browser provider’s website via your help screen.


Personal information shall never be shared to a third party for direct marketing. Should you have any concerns about this policy, or the safekeeping of your information, please contact Practice Manager Kat Barker If you feel dissatisfied with our response, or wish to request a review of this policy, the Office of Australian Information Commissioner ( is the appropriate authority.


In the event of a data breach which is beyond our control, Sensational Start will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the departments current advice.